Klantverhalen werken met verhalen - Gemeente Enschede

In recent years, many steps have been taken to shape the District Guides, but it became evident that locations and teams were implementing them in their own way. Attention to collaboration, team development, working together, and learning in practice was lacking. Through learning sessions led by StoryConnect, we sought and found a shared story with all involved employees! The independent role that StoryConnect provided in facilitating the sessions ensured a neutral deepening and reflection on where we stand with the District Guides: what is going well, what we should retain, and what we want to organize differently in the coming period. The use of storytelling tables provided employees with a safe space to share their stories and experiences and seek common insights. In the second session, employees were challenged to come up with improvement points themselves, resulting in a significant shift in team engagement. Instead of ambitions that were forced on them, employees could now determine which actions they deemed important for the development of the District Guides. Ultimately, we arrived at our own top 6 priorities, widely supported by all employees, and the employees themselves are owners of these priorities. The use of StoryConnect has provided us with stability and progress in our change process. As concrete results, employees now feel collectively responsible for the success of the District Guides, and teams have visibly come closer together. Participants have also expressed that they valued the help of StoryConnect in the process!