cPNI framework



Hexagon Sensemaking Canvas

StoryConnect uses the fixed but flexible cPNI method for (further) developing applications. We use scientific solid models such as the Hexagon Sensemaking Canvas and reliable tools such as StoryPoints and StoryDashboards. On this page we would like to give you a look behind the scenes.

StoryConnect cPNI framework

The StoryConnect cPNI framework is the method for developing solutions for and with customers.

Our method is called cPNI. The c stands for continuous and PNI for Participatory Narrative Inquiry. You may forget that, except that the framework ensures that our solutions deliver valuable insights to customers from the very beginning.

The framework consists of 8 phases that are completed once, periodically or continuously.

  • Designing – In this phase we design or improve together with your team the project plan, collection plan, tools and communication approach.
  • Sharing – In this phase we guide the sharing of experiences in StoryWorkshops and / or via a StoryForm or StoryPoint.
  • Accelerating – In this phase, StoryConnect performs a so-called acceleration study to find patterns and signals in an objective way in the data about the experiences. For this we develop a StoryDashboard in our back office.
  • Insighting – In this phase you build up insight with the help of the acceleration report together with employees, partners, customers, citizens or patients.
  • Connecting – These are the activities that StoryConnect performs to support the building of insight and decision-making. This involves first making good contact with and browsing through the results and then guiding convergence towards (desired or necessary) changes or decisions.
  • Decisioning and influencing – In this phase we assist in compiling a balanced set of decisions / interventions.
  • Evaluating – In this phase, the project team looks at how the project or the cycle has gone. Learning points are noted and possible adjustments to the project are discussed.
  • Evolving – In this phase the coherent set of decisions and interventions is put into practice.


StoryPoints help people share their experiences and answer questions about their stories so that they can forward the true meaning of their story.


Usually a StoryPoint is a website, but it can also be a paper form. The StoryConnect App is meant for situations where it is essential to record stories (sound or video), to add photo’s or for off-the-grid situations where no data-network is available.

3 types of StoryPoints can be distinguished:

  • Public StoryPoint – A place where the general public can share experiences regarding an organisation, product, subject or service.
  • DiaryBook – A kind of storybook, where people regularly reflect in private on their own actions or other confidential matters.
  • FirePlace – A place for a community to exchange stories, work with them and take decisions.

For novel applications StoryPoints are developed in Inception projects. For existing applications previously developed StoryPoints are reused (and always further developed) in Insight or Impact application projects.


StoryDashboards make the results of a StoryConnect solution available


A StoryDashboard must be in line with the phase of a project. StoryDashboard grow in functionality and power with the needs of the project or application. We distinguish 3 types:

  • ProjectDashboard– Visualizes the vital progress information such as the number of responses by group or community over time. The ProjectDashboard is used to keep the customer informed on progress. It also features StoryCards that contain one responses per page such as the story, title and other relevant information. These are used for example in .StoryWorkshops.
  • ResultDashboard – Besides project information a RestultsDashboard shows histograms, timelines, heatmaps, etc of all data. The ResultsDashboard is used to quickly get an overview of all results. It is also used to gain insight and take decisions in smaller projects or the early phases of bigger projects / applications.
  • AccelerationDashboard – This type of dashboard is aimed at carrying out deep-diving and extensive evaluation of the results to  come up with well-founded observations by StoryConnect experts and trained partners. An AccelerationDashboard is highly interactive, features statistical tests and it aimed at the rapid generation of input information for Insight and Decisioning Workshops.

StoryDashboards are bespoke per application. They can be updated by hand or automatically. Normally the are used in the back-office but they can be public or even made available in-house.

Hexagon Sensemaking Canvas

A tool for sensemaking and designing StoryConnect solutions

The Hexagon Sensemaking Canvas (HSC) is a tool for gaining insight (sensemaking) and decisioning. The Canvas helps mapping internal and external aspects and perspectives of an organisation or situation.

The HSC features seven spaces:

  • The black spaces are meant for internal aspects Control – Cooperation – Autonomy. These originate from Robert Keidel’s work on the triangular nature of organisation.
  • The orange spaces are meant for external aspects Order – Complex – Chaos. These are based in the beta-sciences and were recently properly interconnected by Stuart Kauffman.
  • The black space in the middle stands for Self. It contains the values (inward) and identities (outward) that people (individually or as a community or organisation) consciously or unconsciously use to take decisions or that one wants to protect, reinforce or change by interventions.

The Canvas is – amongst others – used for:

  • Mapping aspects of situations or events
  • Mapping the effects of intended interventions.
  • Designing tools such as StoryPoints and StoryDashboards
  • Evaluating projects, project-cycles or applications